1-Year Warranty

Last updated: September 30, 2026

Every product we sell carries a 12-month limited warranty against manufacturing defects, starting from the date of delivery. You do not need to register to be covered.

What is covered

Faults in materials or workmanship that appear under normal household use, such as a motor, battery or charging fault.

What is not covered

• Normal wear of brush heads, pads, cloths and other consumable parts
• Misuse, accidental damage, or use against the supplied instructions (for example, submerging the motor body)
• Cosmetic wear that does not affect how the product works

After the 30-Day Return Window

A manufacturing defect can still be covered during the 12-month warranty period. For returns within 30 days of delivery, see the Refund Policy.

How to make a claim

Email support@madeby360.com with your order number and a short photo or video of the fault. If the fault is covered, we will replace the product or refund you. This warranty is in addition to your statutory rights.

Warranty Shipping

We pay return and replacement shipping for covered warranty claims throughout the 12-month warranty period, including after the 30-day return window. Contact us for claim instructions before sending a product back.

Email support@madeby360.com or use the contact page. We aim to reply within one business day.