360° SUPPORT
Refunds & Delivery
Last updated: September 30, 2026
Delivery Availability and Estimates
We ship to US addresses. Delivery is estimated 2–7 days after purchase for most products. The Window Cleaning Robot has an estimated US delivery time of 11–17 calendar days after purchase. Check the delivery estimate on the product page before ordering. Delivery estimates are not guarantees; carrier schedules and peak periods can affect delivery. You’ll see your shipping options and charges at checkout before you pay.
Shipping Options
Choose your shipping option at checkout. If you have a question about delivery, contact us before ordering.
Order Tracking
When your order ships, use the tracking link and tracking number in your dispatch email. Check your spam or junk folder if you cannot find the email. Need help finding your tracking details? Visit our Track Your Order page.
Delayed, Lost, or Undeliverable Parcels
If we cannot ship your order within the promised time, we will notify you of the delay and give you the choice to accept a revised shipment date or cancel for a full, prompt refund. Your statutory rights are not affected.
If your order has not arrived within the estimated window, contact us and we will investigate with the carrier. Parcels that carriers confirm as lost are replaced or refunded in full. Parcels that cannot be delivered due to an incorrect address provided at checkout may incur reshipping costs.
Questions
Email support@madeby360.com or use the contact page. We aim to reply within one business day.
30-Day Return Promise
We want you to love what you ordered. If you are not completely satisfied, you can request a return within 30 days of delivery, subject to the eligibility and refund terms below. You may try the product and still request a return within this period. For change-of-mind returns, you arrange and pay the carrier directly. We do not deduct a return-shipping or restocking fee from your refund. Original shipping fees are non-refundable unless the return is due to our error or applicable law requires otherwise.
Return Eligibility
- Return requests must be made within 30 days of the delivery date.
- You may try the product. Include all original parts and accessories when returning it.
- Only items purchased directly from madeby360.com are eligible. For items bought through other retailers, please contact that retailer.
How to Start a Return
- Email support@madeby360.com or use our contact page with your order number and the reason for the return.
- We will email you return instructions and a US return address before you send the item back.
- For a change-of-mind return, arrange and pay the carrier directly to send the item to the US return address we provide. For damaged, defective, or incorrect items reported within 30 days of delivery, we cover the return shipping; contact us for instructions first. This does not limit any statutory rights.
Refunds
Once your return is received and inspected, we will email you to confirm approval. Approved refunds are issued to your original payment method within 10 business days. Depending on your card issuer, it may take an additional 3–10 business days for the funds to appear on your statement. Original shipping fees are non-refundable unless the return is due to our error or applicable law requires otherwise. These processing estimates do not extend any refund deadline required by applicable law.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, develops a manufacturing defect, or is not what you ordered, contact us within 30 days of delivery with photos of the item and packaging. We will arrange a replacement or a full refund — including any shipping costs — at no charge to you.
Non-Returnable Situations
- Change-of-mind return requests made after 30 days of delivery. This does not limit warranty coverage or statutory rights.
- Items damaged by misuse, accidents, or improper installation. Misuse and accidental damage are also excluded from the 12-month limited warranty; improper installation or use against the supplied instructions is not a manufacturing defect.
- Gift cards, where offered.
Manufacturing Defects After 30 Days
The 12-month limited warranty covers manufacturing defects from the date of delivery. It does not cover normal wear, misuse or accidental damage. Registration is optional.
Your Statutory Rights
Our 30-day return promise and 12-month limited warranty are in addition to your statutory rights. Nothing in this policy limits rights or remedies that cannot be excluded under applicable law.
Questions
You can request a written copy of this refund policy by email.
Contact us any time at support@madeby360.com or via the contact page — we aim to reply within one business day.