Privacy Policy
Who We Are
Universal 360 operates the universal360.co.uk store and website. This Privacy Policy explains what personal information we collect, why, and the choices you have. For purchases, we are the data controller of your information.
Information We Collect
- Order information: name, email address, shipping address, phone number, and order details, needed to fulfil your order.
- Payment information: handled by our payment providers (Shopify Pay, PayPal, card processors). We never see or store your full card number.
- Support information: anything you send us through the contact form or by email.
- Device and usage data: IP address, browser type, and pages visited, used to keep the site secure and understand how it is used.
- Analytics & session interactions: We use analytics and session replay tools (such as PostHog) to log technical events, scrolling, and page interactions to diagnose issues and improve store usability. Sensitive payment information and passwords are strictly masked and never recorded.
How We Use Your Information
- To fulfil orders, arrange delivery, and handle returns and refunds.
- To provide customer support and respond to enquiries.
- To detect fraud and keep the store secure.
- To send order updates. Marketing emails are only sent with your consent, and every email includes an unsubscribe link.
Sharing
We share information only with the providers needed to run the store: Shopify (platform and checkout), shipping carriers, and payment processors. We do not sell your personal information, nor do we share it for cross-context behavioral advertising.
Retention
We keep order records for as long as required for tax, warranty, and legal purposes, and delete or anonymise other personal data when it is no longer needed.
Cookies
The store uses cookies to function, remember your cart, and measure performance. You can accept or decline non-essential cookies in the cookie banner, and change your choice any time.
Your Rights
Depending on where you live, you may have the right to access, correct, delete, or export your personal information, and to object to or restrict certain processing. US residents have rights under applicable state privacy laws; UK and EU residents have rights under GDPR. To exercise any right, contact us at universal360support@gmail.com or via the contact page. We respond within 30 days.
Security
The store is hosted on Shopify, which maintains industry-standard security certification. We protect your data with access controls and never store card numbers.
Changes
If we change this policy, we will post the updated version here with a new "last updated" date.