Shipping Policy

Last updated: September 30, 2026

Delivery Availability and Estimates

We ship to US addresses. Delivery is estimated 2–7 days after purchase for most products. The Window Cleaning Robot has an estimated US delivery time of 11–17 calendar days after purchase. Check the delivery estimate on the product page before ordering. Delivery estimates are not guarantees; carrier schedules and peak periods can affect delivery. You’ll see your shipping options and charges at checkout before you pay.

Shipping Options

Choose your shipping option at checkout. If you have a question about delivery, contact us before ordering.

Order Tracking

When your order ships, use the tracking link and tracking number in your dispatch email. Check your spam or junk folder if you cannot find the email. Need help finding your tracking details? Visit our Track Your Order page.

Delayed, Lost, or Undeliverable Parcels

If we cannot ship your order within the promised time, we will notify you of the delay and give you the choice to accept a revised shipment date or cancel for a full, prompt refund. Your statutory rights are not affected.

If your order has not arrived within the estimated window, contact us and we will investigate with the carrier. Parcels that carriers confirm as lost are replaced or refunded in full. Parcels that cannot be delivered due to an incorrect address provided at checkout may incur reshipping costs.

Questions

Email support@madeby360.com or use the contact page. We aim to reply within one business day.