Frequently Asked Questions

Last updated: September 30, 2026

Shipping and Tracking

How long does delivery take?

We ship to US addresses. Delivery is estimated 2–7 days after purchase. You’ll see your shipping options and charges at checkout before you pay. Delivery estimates are not guarantees. See our Shipping Policy for delivery details.

What does shipping cost?

You’ll see your shipping options and charges at checkout before you pay.

How do I track my order?

Follow the tracking link in your dispatch email, which includes the tracking number once your order ships. Check spam or junk if the email is missing. Need help finding your tracking details? Visit our Track Your Order page.

Returns and Warranty

Can I return my order?

Request a return within 30 days of delivery. You may try the product; include all original parts and accessories when returning it. We provide a US return address by email. For change-of-mind returns, you arrange and pay the carrier directly. We do not deduct a return-shipping or restocking fee from your refund. We cover return shipping for damaged, defective or incorrect items reported within 30 days of delivery. Original shipping fees are non-refundable unless the return is due to our error or applicable law requires otherwise. Your statutory rights are not affected. See the Refund Policy for eligibility, instructions and refund timing.

What if my item arrives damaged, defective or incorrect?

Email support@madeby360.com within 30 days of delivery with your order number and photos of the item and packaging. We will arrange a replacement or a full refund, including shipping costs, at no charge to you.

What does the warranty cover?

The 12-month limited warranty starts from delivery and covers manufacturing defects. Normal wear, misuse, accidental damage and use against the supplied instructions are excluded. Registration is optional. See the warranty page for claim instructions.

Orders and Payment

What payment methods are available?

Use the payment methods displayed at checkout for your order.

Can I change or cancel my order?

Contact us as soon as possible with your order number if you need to change your address or cancel. If an order has entered fulfillment or shipped, we may be unable to change or cancel it. This does not limit your statutory cancellation or refund rights, including for shipment delays. You can request a return after delivery under the Refund Policy.

Customer Support

Email support@madeby360.com or use the contact page. We aim to reply within one business day.

Privacy

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